Deleted my Tax Returns

[cldreif330]

This is the first year I HAD to download TT since it was not offered in CD format.   When I downloaded, it deleted every single one of my tax returns that I had on my computer where I had TT downloaded from a CD.  Not sure what kind of glitch there is but I am not a happy camper this happened. I called Intuit and no help or explanation.  

[CatinaT1]

This should not happen. Have your searched your computer for the files? Maybe they are in a different drive.

[DoninGA]

Do a hard drive search using - *.tax*

[cldreif330]

Yes I tried searching every possible way.  They are gone.  And I didn't "accidentally" deleye 8 years of tax returns. 

[cldreif330]

I have searched the hatd drove with that and by name.  Nothing!

[cldreif330]

As additional info.  The only returns of mine found when searching .tax are those where I did not have the program still loaded on my computer.   Every year where I had downloaded TT from a disk, the returns disappeared upon downloading 2024 TT online.  

[SteamTrain]

Did you start using a Cloud drive (like windows OneDrive) this year.

Check in there too.......sometimes files that are not accessed for x-number of days get moved off your local drive.

[cldreif330]

Update:  Bought a new computer and was being very careful about transferring Turbo Tax Files.   I installed Turbo Tax 2024 and transferred my Turbo Tax folder which contained tax returns completed this year.   WTH!   It now deleted all my son's information.   This is insane.  I checked everywhere to include Cloud, which I don't even use, and nothing.   Doubt I will be using TT in the future.   

[VolvoGirl]

Are you on Windows?   Here's some info I found......

Did you search your whole computer for all files ending in .tax2023 etc? And check the recycle bin and your backups. Check in the Admin User Account, One Drive, Drop Box, etc. It should be in your Documents then in the Turbo Tax folder. Also if you have multiple Windows user accounts, log into each one and do the search for the *.tax20yy data file from within each one and checking the Recycle Bin in each one.

This user found them in the Admin Account.
https://ttlc.intuit.com/community/taxes/discussion/re-my-turbo-tax-2024-deluxe-save-file-disappeared...

He said…..
-searches done thru my user account can't see admin files
-windows file recovery showed no files, because no files were actually deleted, they were moved
-undelete thru recuva was unsuccessfull because the files were not deleted but moved