Customer service help

Forum|Forum|6 years ago
April 28, 2020
1 reply
6 views

Is anyone else having a terrible customer experience finding support? There is a technical issue with my account and I cannot seem to get anyone from customer support on the phone or to react to any messages. I work in customer support and I find it impossible to believe that there is no way to contact a real human being, especially when it is regarding topics more sensitive, such as taxes.

DoninGA

Level 15

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

bonoffsAuthor

Level 2

Thank you,

I've already tried calling over the phone and got stuck on a loop with a machine.

I have paid for my TurboTax filing every year, and suddenly it is not showing up as an option for me anymore, I'm having technical issues with my tax information being submitted, and I truly cannot get in touch with anyone nor even try to upgrade my account to get in touch with anyone.

I work as head of Customer Support and User Experience at a company, and I am shocked by how blatantly impossible this product makes it to access any real support.

Please connect me with a real agent who can answer my questions now.

It is not your customer's fault if your product does not work, does not provide a solution, and also does not offer an option to upgrade to then speak with a human.

DoninGA

Level 15

Post your question on a new thread and someone should be able to help you as long as it does not pertain to any type fees on your TurboTax account as that can only be handled by CS.