Crypto sales keep giving errors. Hours and hours on chat and phone and no one can resolve this issue. I have downloaded csv files from sofi, intuit only gives errors

[8d8a93550e4f]

I have been pleading for help and no one seems to help.  I have downloaded CSV files from sofi with my crypto buys and sales and I get error reports back, yet no description on what is missing or how to fix it.  I have spent hours on the phone, posted to this community and no one has an answer or way to fix the problem.  The software does not tell me what the problem is, if there is something missing, or how to fix it.  This is crazy and costing me time and money I do not have to spend. Anyone have any clue as to why this is, what is missing, or how to fix this problem.  I cannot be the only person using sofi and turbotax.  There must be a solution or a way to get a refund so I can try a different company who may be willing to help solve this problem

[Taitanor]

I'm very sorry, I'm on the same boat trying to think of everything and anything to figure this out. I only have 3 transactions and yet this is taking hours with extremely limited information. Did you figure anything out? 

[JamesG1]

If a CSV file is available, are you able generate a gain/loss report in IRS form 1099-B format?  Are you able to convert the CSV file to PDF format?  A PDF file may be uploaded into TurboTax Online and IRS form 1099-B income reported by Sales section total.  As an alternative, the Sales section total may be reported and a printed version of IRS form 1099-B may be mailed to the IRS after electronic filing.

If your statement includes a summary of your transactions, grouped by sales category, for example, Box C short-term transactions not reported on Form 1099-B or Box F long-term transactions not reported on Form 1099-B, you will enter the summary info instead of each individual transaction.  Follow these steps:

• Down the left side of the screen, click on Federal.
• Down the left side of the screen, click on Wages & Income.
• Scroll down to Investments and Savings and click the down arrow to the right.
• Click Start / Revisit to the right of Stocks, Cryptocurrency, Mutual Funds, Bonds, Other.
• Click Add investments.
• At the screen Let's import your tax info, click Enter a different way.
• Click on Stock, Bonds, Mutual funds. Click  Continue.
• At the screen Which bank or brokerage is on your 1099-B, enter the information. Click Continue.
• Do these sales include any employee stock, click No.
• Do you have more than three sales on your 1099-B, click Yes.
• Do these sales include any other types of investments, click No.
• Did you buy every investment listed on your 1099-B, click Yes.  Click Continue.
• At the screen Now, choose how to enter your sales, select Sales section totals.  Click Continue.
• At the screen Look for your sales on your 1099-B, click Continue.
• At the screen Now enter one sales total on this 1099-B, enter information. 
• Sales section total will be Short-term did not receive 1099-B form or Long-term did not receive 1099-B form.
• Click Continue.
• Repeat as necessary by clicking  Add another sales total.  Click Continue.
• At the screen Now we'll help you upload your 1099-B since the IRS requires a copy, select Browse.
• Upload the 1099-B in PDF format.
• Upload successful, click Continue.

@Taitanor