Crypto sales keep giving errors. Hours and hours on chat and phone and no one can resolve this issue. I have downloaded csv files from sofi, intuit only gives errors

I have been pleading for help and no one seems to help.  I have downloaded CSV files from sofi with my crypto buys and sales and I get error reports back, yet no description on what is missing or how to fix it.  I have spent hours on the phone, posted to this community and no one has an answer or way to fix the problem.  The software does not tell me what the problem is, if there is something missing, or how to fix it.  This is crazy and costing me time and money I do not have to spend. Anyone have any clue as to why this is, what is missing, or how to fix this problem.  I cannot be the only person using sofi and turbotax.  There must be a solution or a way to get a refund so I can try a different company who may be willing to help solve this problem