Credit Card Payment Website Error

[jslunatik]

In the drop down list associated with states: your server expects 2 letters (e.g. GA, NY, CA), instead you inserted full names (Georgia, California, New York) which seems to cause the error and stall the payment process (>2 letters long). My credit card is BoA, valid and enabled. Please fix ASAP. See error below thrown by your server:

shippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state(value: ) size must be between 2 and 2;

[jslunatik]

Checked the value is OK on my side. I don't know why the value is not sent to your server (e.g value: ). It should be something like value:'NY' for state and value:12345 for zip. why is it empty?

[mesquitebean]

Here's the reason that error might be generated.

See if this FAQ addresses your problem:

FAQ:   "ShippingInfoModel" Error When Paying For TurboTax Online

https://ttlc.intuit.com/replies/5294938