CP12

[HeatherSHarmon]

We received a CP12 saying contact [phone number removed] with questions. I've called 6-7 times a week since receiving it in March & the number is never accepting calls to due high volume. I'd like to get more information regarding this notice. How can I do so if they're not answering the phones ? 
Thanks 

[Michele_H]

Hi @HeatherSHarmon , the notice CP12 is related a change the IRS made to correct a miscalculation on your tax return.  You may need to mail a copy of the letter in requesting an explanation as to what was corrected on your return.  I am attaching a link to help you with this.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/internal-revenue-service/got-cp12-notice...

Hope this helps!