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jb15
Returning Member

Couldn't save this file because it is "read only" or part of a "read only " ,such as a CD use "save as" to rename or move it Error: 567812

 
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6 Replies

Couldn't save this file because it is "read only" or part of a "read only " ,such as a CD use "save as" to rename or move it Error: 567812

See this TurboTax support FAQ for error 567809 which is similar - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/error-567809-10...

Couldn't save this file because it is "read only" or part of a "read only " ,such as a CD use "save as" to rename or move it Error: 567812

Error: 567812 is displayed when I attempt to save my .tax2024 file on my D: drive partition (along with my other tax data).  It also leaves lots of .taxbak files in the D: directory I'm using.  I checked the file properties of the .tax2024 file, and there are no read-only or other restrictive properties set. I've been doing this same process with Turbotax for decades (storing my .tax file on my D data partition), but for Deluxe 2024 there is a new restriction. I updated and restarted the program. I verified if I do exactly the same thing, but save in the Windows Desktop directory (on the C: Windows drive partition) it works fine.  It's unacceptable that Turbotax wants to block me from saving in the directory of my choice on a partition of my physical drive on my own laptop.  Intuit customer support was no help, just going through a checklist, but finally agreeing to make a customer feedback request.
This bug should be fixed.

MarilynG1
Expert Alumni

Couldn't save this file because it is "read only" or part of a "read only " ,such as a CD use "save as" to rename or move it Error: 567812

You can move your TurboTax  file from C drive to D drive after completing your return. 

 

Navigate to the local C drive, right-click the files you intend to transfer and select "Copy" or "Cut." Click the local D drive, right-click anywhere, and choose "Paste."

 

@johnbgoode 

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Couldn't save this file because it is "read only" or part of a "read only " ,such as a CD use "save as" to rename or move it Error: 567812

Dear Expert,

I am getting Error 567812. I am on  TT Desktop this year instead of online, and cannot save my work. I installed normally/default and TT is on the computer's C drive, C:\Program Files\TurboTax. I cannot save a copy to that location (do not have permission acc. to TT). The file ending ...1040 Individual Tax Return.tax2024 was last saved in January, when I started my taxes. I lost all work yesterday because TT would not save my work re: this message. 

How do I fix this problem? Thank you.

Couldn't save this file because it is "read only" or part of a "read only " ,such as a CD use "save as" to rename or move it Error: 567812

@gmcconnell Unless you manually changed where a saved file is to be entered on your hard drive, the default location for saving a tax return and a PDF is to the TurboTax folder in the Documents directory.

Click on the File menu on the top left of the desktop program screen, click on Save.

Couldn't save this file because it is "read only" or part of a "read only " ,such as a CD use "save as" to rename or move it Error: 567812

Thank you. I did not change any file locations, when I tried to save yesterday, TT defaulted to the location I mentioned above, and that is where the file saved in Jan. was. Don't know what that was about, but, per your advice, I found a TT folder in the Documents folder (it was empty), and saved a copy of my return there. It seems to be working now. Thank you for the tip. 

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