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Level 1
February 15, 2020
Question

correcting data

  • February 15, 2020
  • 2 replies
  • 0 views

Website is not cooperating.   I need to change my email.  Old one does not work any longer.  I need to change my phone number.  Old one is not in service.  Can not remember my login data from last year. 

System wants to send me verification codes to devices that are no longer mine.   PLease help about to go crazy.   My new email is [email address removed]  

    2 replies

    BrandiLO
    Level 14
    February 16, 2020

    You can recover your account by clicking here and completing the form presented. You will need to know your user ID in order to complete the form. If you prefer to speak with an agent concerning this, please click here to get in contact with customer care.   

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    Level 2
    February 16, 2020

    select forgot password

    TT sends email with sign in code

    return to sign in page, enter code

    TT asks you to sign in or select forgot password

    forever...

     

    USE ANOTHER EMAIL TO CREATE A NEW ACCOUNT AND PASSWORD. (they're free if you don't have already an alternate.)  That's how I got here. (TT will send text of code to new phone number for you to enter at...the sign in page.  TT PW may be harder to remember because you have to enter upper/lower case letters, numbers, social security no., emojis....