connection between your browser and our server can be dropped as it traverses the Internet.

[TSOU91709]

I don't understand what happen. Looks like I may have to change another "Internet Tax Perparation" company.

[taxlady28]

A communication error can occur with any software that is transmitted through the internet.   There are millions of bits of data being transmitted and the tinest fraction of a second of a data error can change what is being transmitted.