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BettiBopper
Level 2
Feb 14, 2025 7:02 PM UTC
Question

Computershare uploads CAPTCHA click checkbox does not work

The captcha box has an error message when trying to upload documents from Computershare for 2024.  Message states "ERROR for site owner.  Invalid site key".  There is no box to check.

    2 replies

    CatinaT1
    CatinaT1
    Alumni - Intuit
    Feb 15, 2025 2:15 AM UTC

    Make sure your computer is up to date. This has worked for many users.

     

    If you still have issues, see this article where you can sign up for updates: Why am I getting an invalid site key reCAPTCHA error in TurboTax Desktop when trying to import brokerage information?

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      BettiBopperAuthor
      Level 2
      Feb 15, 2025 7:11 PM UTC

      My computer is up to date so I asked to be put on the update email list when resolved.  Thank you.

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