Check for updates not working

3 replies
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I have been trying to "transmit returns now" but every time I do it says to check for updates on the menu bar. I go through the steps and get the updates but every time I do it it asks the same question for new updates. I have restarted my computer and still says the same thing. I need some help please

Kat11_2

Level 15

I'm taking a stab at this one, as there's a known issue that sounds much like what you're experiencing. See if the workaround I'm linking below helps you out.

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/01/1116299#U1116299

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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

byardpeake

Level 2

Ready to file but requires update

Kat11_2

Level 15

@byardpeake Please see the original answer I posted here. It includes a link to a workaround that may help you out.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***