Chat with an agent?

Forum|Forum|5 years ago
January 22, 2021
2 replies
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TurboTax Free Edition Online

xmasbaby0

Level 15

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Wendyvols

Level 2

I have a return that was rejected because the AGI did not match 2020 return. That is what I have in the return from last year.

The return was mailed in.

After mailing the return in last year and getting the issue of the spouse's middle initial corrected the spouse received her stimulus checks.

I have corrected the middle initial in the return and the AGI is correct.

What do I need to do now?

xmasbaby0

Level 15

If you filed by mail, amended or filed late then your 2020 AGI is not going to be in the system. Try using zero or try clicking that you did not file last year.