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Level 2
January 30, 2024
Question

Charged without my concent

  • January 30, 2024
  • 2 replies
  • 15 views

I put in my card information and hit next to see how much they wanted to charge me to file my taxes. I never confirmed payment or proceeded to file. I decided to file through another tax service that was less expensive. I went back to the page to clear my work but the app said it can’t do that because payment was submitted and Turbo refuses to give me a refund!

2 replies

Level 15
January 30, 2024

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2
January 30, 2024

My issue has been resolved