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charge my credit card bug

Hey, when I select charge my credit card as the payment option.

I keep seeing this error page. It has been two days

because of this, I cannot submit the tax return online

Screenshot 2024-02-26 at 9.07.28 PM.png

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5 Replies
Cynthiad66
Expert Alumni

charge my credit card bug

Some TurboTax customers are experiencing an issue in the Final Review section when selecting the pay with refund option. The customer is looped back to Final Review.

We’re currently working to resolve this issue. If you’d like to receive progress updates, sign up below.

 

Sign In For Updated

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charge my credit card bug

@Cynthiad66  Thanks for your reply.

So what is the best option for me now?

I want to pay by credit card, is there any workaround for me to submit the tax return?

or I have to wait for the bugfix? 

CatinaT1
Employee Tax Expert

charge my credit card bug

You're issue is not being able to enter your credit card, correct. Try disabling your main internet browsers pop up blocker before getting to the payment page.

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charge my credit card bug

No, I cannot see the page to enter payment details. 

 

Actually I don't want to make payment in Turbotax,

What option should I choose, if I am going to payment on third-party payment website?

CatinaT1
Employee Tax Expert

charge my credit card bug

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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