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J
jquihuis17
Level 1
December 29, 2020
Question

Changing Password

  • December 29, 2020
  • 2 replies
  • 11 views

Hi I’m trying to change my password to my account but I need to verify my account first. The number I have on file for my account is my old phone number and I can’t login to my account now.

    2 replies

    Kat11_2
    Alumni - Champ
    Kat11_2Alumni - Champ
    Alumni - Champ
    December 29, 2020

    Try updating your TurboTax account information by following the instructions in the TurboTax FAQ I'm linking below.  After updating your info, you should then be able to login to your account.

     

    How do I update my TurboTax account information? 

     

    *Please click the thumbs-up icon if this response was helpful.
    **Please click "Mark As Best Answer" if your question has been resolved. Thank you.

    *** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
    R
    rhondaattlc
    Level 2
    March 26, 2021

    Trying to login want take my password have changed several times. 

    J
    JeanneLO
    Level 14
    March 26, 2021

    Please clear your cache and cookies if you are being prompted to reset your password every time you try to log in.

     

    To clear your cache use this TurboTax FAQ

    To delete your cookies use this TurboTax FAQ

     

     

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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