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nakaia309
Level 1

Change my filing version

I need a refund for my Deluxe! I used the discount as a member of fedelity. P please help me to be refunded twenty dollars!! It's only fair. How?

3 Replies
DoninGA
Level 15

Change my filing version

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

nakaia309
Level 1

Change my filing version

I was charged already. 😖

DoninGA
Level 15

Change my filing version

If you already paid for the online edition you are using with a credit card, then you will have to contact TurboTax support for assistance.  On the contact website use the key words billing issues.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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