Carryover credit from previous year AMT form 8801

My carryover credit from previous years which I have been slowly recouping annually on my taxes is not showing up. I am getting a "Yay you have $xx.oo credit and your new carryover amount is..." and it gives the amount, but when I go to next screen it says revisit. It is not being calculated. I have spoken to help support 5 times and they cannot help me. They said I have to upgrade to talk to a professional even though this appears to be a software issue. - Using Premium which is not listed in the drop down.

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