Cant download TY2016

Forum|Forum|7 years ago
June 1, 2019
4 replies
35 views

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Best answer by DoninGA

If the download in your account shows as 2016 but you actually received 2013 as the download then you will need to contact TurboTax support and speak directly with a support agent to get the correct tax year pushed to your download account. Tax year 2016 is available for download.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/

Note: The Call option will not be available when TurboTax Support is closed.

DoninGA

Level 15

Did you sign onto your download account using the exact same user ID you used to purchase the software - <a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download">https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download</a>
What happens when you try and download the file?

ken-marekAuthor

Level 2

order # ************, when I download... I end up with TY2013 not TY2016