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Cant access my account have a different phone number

 
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2 Replies
ee-ea
Level 15

Cant access my account have a different phone number

Cant access my account have a different phone number

To get a list of your User IDs and recover account access, reset password, you can use the tool at the link below.  Since you don't have the same phone number, then instead run the tool on your email address(es) you can access.    If that doesn't work, I've provided an alternate method called "Try Something Else" at the end of this posting that looks you up a different way.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that tool on your email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

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