Cannot transmit returns TurboTax Deluxe 2020

Forum|Forum|5 years ago
February 7, 2021
6 replies
18 views

When I click Transmit Returns now button on Windows desktop version of software to transmit my state and federal returns, I receive error message stating that I need to complete a software update of my tax software. I have checked for updates, received confirmation message that my software is up to date, restarted TurboTax, restarted my computer, and I am still receiving this message over 24hrs later. Thank you.

AkinaLO

Level 15

Here's an article to help you with a manual update.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

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hende195Author

Level 2

This was not helpful but thank you. I easily meet system requirements. The turbotax software itself is the source of the error message telling me I need to update the tax software specifically, which I have done and it has not resolved the issue. I have completed my taxes and simply need to transmit returns. Updating the turbotax software has indicated it is up to date despite the error message telling me it needs to be updated.

MichelleLO

Level 15

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

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