Tax Year Prior to 2020: Cannot submit tax return

Forum|Forum|6 years ago
February 9, 2020
3 replies
4 views

I am all tax return entry done and about submitting tax return to Federal and State. After hitting the submit button, it said that the update is available, please install updates and submit the return. I checked the online update but my software is updated.... I tried restart computer and turbo tax but it keeps saying I need to install the update in order to submit my tax return... How should I do???

WillK

Level 14

This generally happens when the federal and/or your state return has forms on it that have not been finalized which means the IRS and/or your state cannot accept the e-filed return at this time.

Please click here for IRS forms: https://ttlc.intuit.com/community/forms/help/irs-forms-availability-table-for-turbotax-individual-personal-tax-products/00/26224

please click here for state forms: https://ttlc.intuit.com/community/forms/help/state-forms-availability-table-for-turbotax-individual-personal-tax-products/00/26227

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takacelicaAuthor

Level 2

Thanks!

ReginaM

Level 12

If you select the Transmit Returns Now button, and it doesn't seem to be working, the most likely source of the problem is “cookies,” little pieces of code that are sent to your browser so we can personalize your experience.

If you've enabled pop-up blocking in your web browser, please turn it off and try again.
If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
If those suggestions didn't help, try going back to your first browser and delete cookies.

What you should be seeing is a "captcha," screen, which helps prevent fraud by asking you to identify pictures before you can proceed.

If this does not work, you may need to Print and Mail your return. Instructions on where to mail your return will be printed out when you print your return

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snaghian

Level 2

I have same Issue, did try all of those suggestion but still getting same error.!!!!

KatrinaLO

Level 14

We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. In the FAQ below, you can click on a link to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused.

Please see the FAQ for assistance:

https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/1116299

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omar5401

Level 2

its saying i submitted another tax return but i never submittedcan you tell whats going on