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Level 1
February 15, 2022
Question

Cannot start my tax returns

  • February 15, 2022
  • 2 replies
  • 15 views

When trying to log in to TurboTax, the only option I have is "Your tax returns and documents" with my previous years tax returns. Anyone else having this issue? I've cleared cookies, cache & tried different browsers and devices. 

2 replies

Level 15
February 16, 2022

It appears there is an issue with TurboTax Online at the moment.

 

This has been reported to the Moderators.

Level 2
January 12, 2026

I am having this same issue now (as of 1/12/26) - Everything was fine until I cleared my return to start over. Now, I cannot start over. When I click start for free, nothing happens. I have cleared the browser, tried other browsers and restarted computer multiple times.