Skip to main content
Level 2
Mar 25, 2025 4:54 AM UTC
Question

Cannot open Download

I click on the download and it asks how I want to open file with the box in front of Always Use This App to Open .crdownload but the OK button is greyed

    3 replies

    JohnB5677
    Alumni - Intuit
    Mar 25, 2025 1:20 PM UTC

    For installation and software issues you can contact the TurboTax Support Phone Number

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    Mar 25, 2025 10:04 PM UTC

    Unfortunately your Automated Response system will not allow me to advance without providing my Support ID which I had left open on the desktop but now no longer shows.  Asking it to tell me where to find my Support ID is useless.

    JohnB5677
    Alumni - Intuit
    Mar 26, 2025 2:21 PM UTC

    To get a Support ID for your issue, visit our Contact us page and call us directly at the phone number provided.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"