Cannot open a turbotax file

Forum|Forum|3 years ago
September 26, 2022
1 reply
0 views

No text available

TurboTax Online

VolvoGirl

Level 15

Where? Did you download the .tax file and trying to open it in the Desktop program? Do you get any error message?

prosec1Author

Level 2

I saved the file on my computer. All I see is "Tax Return 21.tax2021" When I double click on it I get an error message saying I have no app to open it with and asking me to go to the App Store to find an app that will open it. I have not deleted any Turbotax apps from my Mac computer so how was it created in the first place? Maybe I should contact Turbotax tech support - but I can't because the chat systems says this question is not eligible for human response.

VolvoGirl

Level 15

Did you save it from the Online browser version? You need the Desktop program installed on your computer to open it. Or did you use the Desktop program to prepare your return?

Why do you want to open it? To view your return you should save the pdf file.

If you bought the CD or the download you might need to reinstall it. Where did you buy it from?