Does MY ACCOUNT act like a dead link with no dropdown menu?
I have seen this occur recently for some users using Chrome browser.
I don't know what setting in Chrome causes it, but I have mentioned to
TurboTax that some users with Chrome browsers have been reporting that.
TurboTax Online saves
your return after each screen in case one were to get disconnected
accidentally. So you can go to a neutral screen where you are not
inputting any data, and then close the browser.
You can then log in again, if you wish, to see if it recurs.
If the problem
continues with your Chrome browser, try clearing the browser cache, then close and reopen the browser to
see if that makes any difference. Or try using Chrome in private browsing mode; i.e., "incognito mode." If necessary, you can try another
browser such as IE or Firefox.
I'm trying to get more information on where this is occurring. What were you doing when you encountered this? i.e., what screen had you just viewed or what action had you just taken prior to wanting to sign out?
