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angela93nurse
New Member

Cannot log out - no drop down menu

 
1 Reply
mesquitebean
Level 15

Cannot log out - no drop down menu

Does MY ACCOUNT act like a dead link with no dropdown menu?

I have seen this occur recently for some users using Chrome browser.  I don't know what setting in Chrome causes it, but I have mentioned to TurboTax that some users with Chrome browsers have been reporting that.

TurboTax Online saves your return after each screen in case one were to get disconnected accidentally.  So you can go to a neutral screen where you are not inputting any data, and then close the browser.

You can then log in again, if you wish, to see if it recurs.

If the problem continues with your Chrome browser, try clearing the browser cache, then close and reopen the browser to see if that makes any difference.    Or try using Chrome in private browsing mode; i.e., "incognito mode."   If necessary, you can try another browser such as IE or Firefox.

I'm trying to get more information on where this is occurring.   What were you doing when you encountered this?  i.e., what screen had you just viewed or what action had you just taken prior to wanting to sign out?

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