Cannot load 2024 MA State Tax return, software downloads but state taxes does not start, reloading state tax says software up to date

[LindaS5247]

If you can not load your 2024 MA state tax return, you could try logging out of the program and logging back in. You can also clear your cache and cookies.

 ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another browser.

Also, make sure that all updates have been run for your TurboTax program.

Click here for information on manually updating TurboTax.

You could also try calling TurboTax Customer service: Turbo Tax Customer Service

If you have additional information or questions regarding this, please return to Community and we would be glad to help.