3417386
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Tax Law Changes - One Big Beautiful Bill on Aug 6! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

melspi
New Member

Cannot get past activation page after installing TT 2024. Internet connected firewalls disabled antivirus program disabled

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

4 Replies
RJ2025
New Member

Cannot get past activation page after installing TT 2024. Internet connected firewalls disabled antivirus program disabled

I am having the same issue.  The program seemed to download and install, but at activation I just get a blank white page and then a message that I do not have internet connection (this is clearly wrong).  I tried turning off my antivirus and firewall, but it did not help.  This never happened when I was able to buy TurboTax on a disc, which I did for 30+ years before now.  How to I get access to the program?

matt1919
New Member

Cannot get past activation page after installing TT 2024. Internet connected firewalls disabled antivirus program disabled

I have the same issue. I just called TT and a recording says this is a known issue and they are working on it, and to try again later. Hopefully they figure it out soon.

Cannot get past activation page after installing TT 2024. Internet connected firewalls disabled antivirus program disabled

 

Some got thru later some haven't....could be spotty until that server is fully fixed....but it is being worked on.

 

Should be fixed by tomorrow, so wait until then to try again.

 

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
RJ2025
New Member

Cannot get past activation page after installing TT 2024. Internet connected firewalls disabled antivirus program disabled

As of today, the program is now working for me.  Thanks to all who replied!

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question