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Level 2

Question

Cannot enter PIN

Forum|Forum|3 years ago
January 22, 2023
1 reply
4 views

PIN is grayed in and cannot enter pin

TurboTax Premier Online

Level 10

Are you referring to the self-select pin or IP Pin? Please let us know so we can further assist you.

moorecherieAuthor

Level 2

Correct Taxpayer's Prior Year PIN

The 5-digit PIN to electronically file is "grayed out" with "00000" in the gray box. So, I cannot even enter a 5-digit PIN to even see if an error happens on the other end. This same thing happened to me last year when I filed with Turbotax. I spent at least 10 hours on the phone with you guys trying to get this fixed. We tried everything from using the online program to downloading the program. Nothing worked and this problem was not able to fix last year! So, I had to paper file and it took over 6 months to get my tax return check. I almost did not sign up this year for TurboTax for this reason. I was hoping this problem had been resolved. Apparently it hasn't. I need a software guru to fix this. Listed below is the error that I am receiving when I try to enter my 5-digit PIN to electronically file.

You entered an invalid Prior Year PIN for Frank. Verify and make any necessary corrections here. A Prior Year PIN is a five-digit PIN that you used to e-file your tax return last year. Use only the numbers 0 through 9, no letters, symbols, or other characters. The Prior Year PIN cannot be all zeros.


	Prior Year PIN (Enter the 5-Digit PIN you used to file your tax return last year)

Level 15

You no longer enter a PIN to Efile (unless you have an IRS PIN). If not, you will enter your AGI from your 2021 return.

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