Cannot e-file online after payment

Forum|Forum|1 year ago
February 16, 2025
2 replies
4 views

For 3 years ( 2022 , 2023, & 2024) after paying $39 , I was asked to print and mail return to As I I am a retiree in India I cannot email as there is no email for customer support. And from India calling TurboTax 5 am to 5 pm Pacific time which 6:30 pm to 6:30 am Mumbai time.

Strange most businesses worldwide have email , but not TurboTax. WHY ?

Turbo Tax must create an email. Easiest, fastest & free.

xmasbaby0

Level 15

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

mesquitebean

Level 15

@ hareshdharia wrote:
For 3 years ( 2022 , 2023, & 2024) after paying $39 , I was asked to print and mail return to As I I am a retiree in India I cannot email as there is no email for customer support. And from India calling TurboTax 5 am to 5 pm Pacific time which 6:30 pm to 6:30 am Mumbai time.
Strange most businesses worldwide have email , but not TurboTax. WHY ?

Those hours you mentioned are not the current support hours. This time of year Customer Support is open 5AM-9PM Pacific daily, so that would give you a little longer window. I'm not sure if they are open Monday or not, since that is a Federal holiday here.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US

Or you can reach a TurboTax agent with messaging at Twitter (X) or Facebook as @xmasbaby0 mentioned above.

Why are you mentioning 3 tax years? Online TurboTax is currently only for 2024 returns.

Why did you mention 2022 and 2023? Are you only now trying to file tax years 2022 and 2023? If so, those prior years cannot be prepared in Online TurboTax at this point in time. They would have to be prepared in desktop software for each relevant year. And neither of those years can be efiled with TurboTax at this point in time..

What happens when you try to efile your 2024 return? What is the exact error message it is giving you? Are you by any chance trying to efile a zero-income return? If so, we may be able to tell you a workaround so you can efile.

Also, it it ultimately turns out that you can't efile and TurboTax asks you to print and mail the return to the IRS, that means by using postal mail--not email.