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Level 2

Question

Cannot E file - message saying update required

Forum|Forum|6 years ago
February 18, 2020
10 replies
99 views

HELP! has anyone found a fix for not being able to e file. I keep getting a message that an update has to be installed, everything is up to date! Been on with customer service for hours - re started , updated, uninstalled and re installed, cleared caches and cookies and still cannot e file. I am a little more than upset to say the least . I have Premier version for Windows and I am a veteran Turbotax user - maybe not for much longer......

Level 2

Me, too. Been using Turbotax for years. Super frustrated. Need to file for my refund but cannot get past this.

Alumni - Intuit

Try this manual update and see if it works:

f you're having trouble updating your TurboTax 2019 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update here:

Close TurboTax and all other programs except this browser window.

Click here to download the 184 MB update.

Save the update file to your Windows desktop.
Double-click the update file w_perrelsuperpatch... on your desktop to install the manual update.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Level 2

When running this update, it says I don't have TurboTax 2019 installed, but of course I do.

Level 2

Found out why it would not update.... The version I received was a pirated version. It does not do any updates at all. Have to purchase a new disk.

You will likely find under the help tab/update history that there have been no updates at all on your installation of TurboTax either.

The folks at TurboTax told me that are seeing a lot of such pirated versions this year.

Level 2

Me too. Been using for 9 yrs. This is crap!!

Alumni - Intuit

Please follow this process if you are stuck in a loop cycle.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"