TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

Cannot E file - message saying update required

Forum|Forum|6 years ago
February 18, 2020
3 replies
8 views

HELP! has anyone found a fix for not being able to e file. I keep getting a message that an update has to be installed, everything is up to date! Been on with customer service for hours - re started , updated, uninstalled and re installed, cleared caches and cookies and still cannot e file. I am a little more than upset to say the least . I have Premier version for Windows and I am a veteran Turbotax user - maybe not for much longer......

Level 2

Me, too. Been using Turbotax for years. Super frustrated. Need to file for my refund but cannot get past this.

Level 15

Try this manual update and see if it works:

f you're having trouble updating your TurboTax 2019 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update here:

Close TurboTax and all other programs except this browser window.

Click here to download the 184 MB update.

Save the update file to your Windows desktop.
Double-click the update file w_perrelsuperpatch... on your desktop to install the manual update.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Level 2

When running this update, it says I don't have TurboTax 2019 installed, but of course I do.

Level 2

Found out why it would not update.... The version I received was a pirated version. It does not do any updates at all. Have to purchase a new disk.

You will likely find under the help tab/update history that there have been no updates at all on your installation of TurboTax either.

The folks at TurboTax told me that are seeing a lot of such pirated versions this year.

Level 2

Me too. Been using for 9 yrs. This is crap!!

Level 15

Please follow this process if you are stuck in a loop cycle.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"