Cannot download state product (installed on mac)

5 replies
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I have a turbotax downloaded app (premier, for Macbook) but can't download state product. After I click "download state", it pops up with an empty window, and then the whole turbotax app gets frozen.

TurboTax Online

LenaH

Alumni - Expert

Please see Troubleshoot TurboTax for Mac download issues.

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radjab08

Level 2

I am having same issue and this is not helping at all.....what do i need to do to be able to download the state product >>????

SForrestLO

Level 11

Please see this Turo Tax help article. Scroll down to view the link for Mac.

https://ttlc.intuit.com/community/installing/help/download-turbotax-state-mac/00/26002

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Anonymous

I'm having this same issue, but this help article did not solve it. That article describes how to download the state on a mac, but does not help resolve the issue if it doesn't work. When I attempt to download the following error message: