Cannot activate desktop version purchased from Costco

After forgetting my password and working a few days to be able to reset it, I now get the following message:

Unable to sign you in to Turbotax Cloud. Please check your sign-in info and try again.

I tried many times to no avail. Any advice would be appreciated.

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1 Reply

You can try our account recovery process. For more information visit the below TurboTax help article:

Request to access your TurboTax Account

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