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2 replies

DoninGA
Level 15
DoninGALevel 15
Level 15
Feb 19, 2021 6:16 PM UTC

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.

usermary_khananayevAuthor
Level 2
Feb 23, 2021 12:03 PM UTC

I do not have tax tools. I have researched and lots of people have this problem. I tried adding a state as one person suggested. Still no ‘tax tools’

This is incredibly FRUSTRATING 

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