You'll need to sign in or create an account to connect with an expert.
Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp
If your order shows as a CD and download then sign onto your download account using the exact same User ID that was used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts
If the software is not in your download account and/or you have not received the CD then you will need to contact TurboTax support for assistance.
Support is open from 5am to 9pm Pacific time
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp
If your order shows as a CD and download then sign onto your download account using the exact same User ID that was used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts
If the software is not in your download account and/or you have not received the CD then you will need to contact TurboTax support for assistance.
Support is open from 5am to 9pm Pacific time
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
caumick62
New Member
taxesrita
New Member
affidler
New Member
sheehyboston
New Member
Level2training
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.