I entered my new ippin for 2021 (for me) and my return was rejected. Using turbo tax to electronically file then finding out I can't electronically file is fairly worthless to me. I tried to call the irs but they could not answer the phone. This happened last year and I ended up sending paper copy to IRS. That was the first time it happened. I did not (to my knowledge) get a notice from the IRS that my account had been hacked. I would like to put an end to this mess once and for all so I can electronically file my taxes. Any help?
Hold off filing until you notify IRS and receive an Identity PIN
If your Social Security number is compromised and you know or suspect you are a victim of tax-related identity theft, the IRS recommends these actions:
- Respond immediately to any IRS notice: Call the number provided.
- If your e-filed return is rejected because of a duplicate filing under your Social Security number, or if the IRS instructs you to do so, complete IRS Form 14039, Identity Theft Affidavit PDF. Use a fillable form at IRS.gov, print, then attach the form to your return and mail your return according to instructions.
- Visit IdentityTheft.gov for steps you should take right away to protect yourself and your financial accounts.
See Identity Theft Victim Assistance: How It Works for more information about how the IRS can help you.
If you previously contacted the IRS and did not have a resolution, contact us for specialized assistance at 800-908-4490. We have teams standing by to help you.
If you believe someone has filed a fraudulent return in your name, you can get a copy of the return.
If you did not receive an IRS notice but believe you've been the victim of identity theft, contact the IRS Identity Protection Specialized Unit at 800-908-4490 right away so we can take steps to secure your tax account and match your SSN or ITIN. Also, fill out the IRS Identity Theft Affidavit, Form 14039 PDF.