@ med87-aol-com
[NOTE: Edited with additional info 3/14/2024 at 8:15 PM Pacific]
How did you prepare your 2022 return? Was it prepared in Online TurboTax or desktop software (CD/download)? There is a 2022 worksheet called "Federal Information Worksheet" that shows what 5-digit PIN was used last year, but as I'll explain below, you do not need it to efile your 2023 return. I know it's on that worksheet in the desktop version, so I assume it's on that worksheet in the Online version as well, but I can't test that. In any case, if you used desktop TurboTax and lost all your data, you can't retrieve it anyway. But if you used Online TurboTax last year, you may be able to get that worksheet by getting a PDF of the return with all the worksheets, but that's a lot of work to go through when you don't need it.
What was your actual efile rejection code and error message? It likely mentioned prior-year AGI or prior-year PIN.
TurboTax Support can't provide you that 5-digit self-select PIN, but you don't need to use the 2022 self-select PIN to verify your return. Most people use the 2022 AGI in the AGI field. You can tell TurboTax you want to use another method and use the AGI field and enter the 2022 AGI from your original (not amended) return.
The program does ask on a screen called "Signature" or "Sign your return" (or similar words), for you to enter a self-select PIN to sign for this year (5 digits of your choosing) as well as enter your birthdate and today's date. If you remember the PIN you choose this year, you can use it again next year, but it's not required, since most people use the prior-year AGI method.
