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Level 2

Question

Can't transfer last year return. Can't open current returns

Forum|Forum|4 years ago
August 17, 2022
8 replies
42 views

I did my return last year with TurboTax Premier 2020.

I purchased TurboTax Premier 2021 this year, and tried to start a new return by transferring from last year's tax2020 file. It showed a "Nothing happens" screen, and then nothing happens.

I tried starting a brand new 2021 return from scratch. After ~30 minutes in, I saved the return, exited the program, started it up again, tried to load the return I was working on, and got a "tax file is corrupt."

Level 15

Are you on Windows or Mac?

rayli1107Author

Level 2

Windows

Thanks

Ray

Level 15

Start with making sure your OS is up to date ...download and install the updates then reboot the computer at least twice then open the TT program and update it as well. See if that helps.