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RJ67
Returning Member

Can't Save and Shut Turbotax 2020 down

I just installed Turbotax 2020 Home & Business on my MacBook Pro.  I purchased a CD but installed it live using the key code.  I went it and completed two 1099's and filed them to the IRS.  I then went it and completed the Personal section of the 1040.  After this I tried to log out but the program won't let me see the bottom of the Save to File page.  The bottom of the page prevents me from hitting the SAVE BUTTON.  Its hidden and I can't raise the page.   I have to force quit to leave Turbotax and I lose the information I just put in it.  I've tried to work around for 2 hours without luck.   I have just installed macOS Big Sur because Turbotax is no longer supporting

High Sierra MacOS.   Please help.

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3 Replies

Can't Save and Shut Turbotax 2020 down

Sounds like you have a small screen and the screen resolution is set too low in the System Preference -> Display.

 

Or there is a hidden scroll bar since the System Preferences -> General-> Show Scroll Bars -> Always is not set.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
RJ67
Returning Member

Can't Save and Shut Turbotax 2020 down

Thank you so much.  That was exactly my problem and the correct solution.

 

RJ67
Returning Member

Can't Save and Shut Turbotax 2020 down

Preferences  then Display changes corrected the problem.

 

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