can't pay for audit defense using credit card
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ikegrif
New Member

can't pay for audit defense using credit card

When I enter my credit card info in Turbotax Deluxe to pay for Audit Defense, it shows me an old credit card number.  After I change the CC number to the right one, and enter everything, the CONTINUE button is not enabled.

2 Replies
EbonyL122824
Intuit Alumni

can't pay for audit defense using credit card

This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

See here for instructions on clearing your cookies.

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

You may also try using another browser or using the phone app if the above does not work.

https://turbotax.intuit.com/personal-taxes/mobile-apps/turbotax/

 

If none of these resolve the issue, please contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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clauswagner
New Member

can't pay for audit defense using credit card

When I choose the payment option by credit card it shows my ID information but I DO NOT GET OUT OF THAT WIDOW

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