Can't import W2

11 replies
98 views

I keep getting the error "W-2 import for this employer is unavailable in this product at this time.
Please try again on Friday, 18 February 2022 at 09:00:00 PT", anyone else experiencing this issue? Why do certain versions of Turbo Tax allow you to import but others you have to wait?

Critter-3Answer

Level 15

Skip the import ... choose to enter it manually. Do not enter the EIN when prompted and continue to the next screen.

LenaH

Alumni - Expert

Some of the reasons you cannot import your W-2 are:

Your payroll provider needs to be a TurboTax Import Partner
Your W-2 must be available for import. Most are ready by February 1 and some are disabled after the filing deadline
We need the Box 1 amount from your W-2 or the year-to-date YTD gross income from your year-end pay stub
In some cases, we'll need the Box d Control Number from your W-2, but only if your payroll provider requires it

If you are unable to import your W-2, you can type it in instead. Please follow these steps in TurboTax to add your W-2:

Open your tax return.
Search for W-2 with the magnifying glass tool on the top of the page.
Select the Jump to W-2 link at the top of the search results.Click on Add a W-2.
Follow the on screen instructions.

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pstaxlady

Level 2

I am receiving the same error message but I am not using the import wizard, I am trying to manually enter the W-2 and getting the import message " try again on Feb 18th"

Critter-3Answer

Level 15

Skip the import ... choose to enter it manually. Do not enter the EIN when prompted and continue to the next screen.

Critter-3

Level 15

This is a restriction put in place by the issuer not the TT program. If you can get a PDF of the form yourself you can simply enter it manually.

california3940

Level 2

It seems like there's a bug. I was able to enter one of my W-2's automatically, but I can't enter the other two. I tried this:

1. I selected Work on my W-2 > Continue.
2. I entered the EIN number, and clicked Continue.
3. I see a "Working" message and the "Please wait," and then this error:

We recommend you revisit the last topic you were working on to make sure all your info's correct.

Then, I tried step 1, but for step 2, I did not enter an EIN number, but I see the same error.

I can't go any further. I can't enter the W-2's manually or automatically.

I'm using the Home and Business version.