Can't Import 1099 forms. It keeps on crashing.

[User_2020]

Hi All, I'm having issues with TurboTax desktop for 2025 return year. There are several issues:

1. I connect to the institution and it finds documents, but when I click import nothing happens.

2. I try to import again after restarting the app, but this time I only select institution and click on Continue. The app crashes even before I can import anything.

3. It allows to import documents, but crashes afterwards. If I restart the app and try to view imported documents it crashes right after I click on a View button.

I've bought TurboTax about a month ago. There were many updates already install, but it didn't resolve these issues. I've been using TurboTax for many years, but this is the first time it's that bad. 

[MarilynG1]

Are you running as Administrator?  Have you disabled your anti-virus programs?  These are the most common fixes.  You may need to uninstall/re-install TurboTax.

Here's more info on Troubleshooting TurboTax Desktop Issues.

@User_2020