Can't get out of Free File
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Returning Member

Can't get out of Free File

I've used this account for multiple years to file taxes. I looked at the free file option and started a tax return. I realized I wouldnt be able to file with free file so I'd like to go back to the normal program. I can't seem to do this. I've cleared the previous filing, signed out but whenever i sign back in it forces me into freefile.

2 Replies
Level 15

Can't get out of Free File

IRS rules prohibit the ability to switch from Free File to a paid version within the same account.  To go back to a paid version you have to use a different account and user ID.   And, alas, start over..

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
New Member

Can't get out of Free File

Talk with Turbo Tax support.  Log out of your account, delete your browser's cache and cookies, sign in again, choose Free File.

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