Can't get out of Free File

[Briancapo123]

I've used this account for multiple years to file taxes. I looked at the free file option and started a tax return. I realized I wouldnt be able to file with free file so I'd like to go back to the normal program. I can't seem to do this. I've cleared the previous filing, signed out but whenever i sign back in it forces me into freefile.

[xmasbaby0]

IRS rules prohibit the ability to switch from Free File to a paid version within the same account.  To go back to a paid version you have to use a different account and user ID.   And, alas, start over..

[joe doaks]

Talk with Turbo Tax support.  Log out of your account, delete your browser's cache and cookies, sign in again, choose Free File.