Can't e-file extension for free after paying almost $100 for "Premium"

SDSoCal · Apr 11, 2024 9:01:19 PM

Dear Intuit,You've been pretty awful at filing extensions for a very long time (finally in the past few years at least the "extension" appears in the list of items on the home page, rather than buried 4-5 non-intuitive menus deep). I know the master plan is that I should be doing my taxes right now. I've been busy all Spring, and I don't have time right now. Making me PRINT my and MAIL my "I don't owe anything" extension for no apparent reason isn't helping. I know we $$$-paying premium customers are a terrible inconvenience to your business model, but could you PLEASE include in the most EXPENSIVE version of your software at least SOME of the most basic services that other (free) software includes for...well, free. I am NOT going to pay an additional fee to hire your staff to help me navigate around what seem to be deliberately designed obstacles in the software.

Apparently it turned into a lesson in how to deal with uncooperative software instead, One "hack-around" might be to do your federal taxes on your computer, then transfer the SAME YEAR saved tax form (not PDF) to your child's computer to run the state taxes (you might need to start a "new" return and "import" from the 2024 tax file; I found when switching between computers this year that it defaulted to only looking for 2023 files, but by choosing *.all file it would allow me to see (and import) the 2024. Alternately, maybe contact Turbotax to get the state download on the IOS?