Can't activate... thinks I'm a robot... when will Intuit fix this?

[Tidal_Wave_One]

This is absurd. I've been trying for a few days now to activate TurboTax 2024 and it thinks I'm a robot. I've already wasted enough time and will keep leaving bad reviews until this problem is fixed. I'm not a robot... unless I am a robot designed to think I'm a human, but I don't think that is the case.

I always end up with 'try again later' after it wastes my time answering stupid questions to prove I'm not a robot.

And I'm not using a VPN, and even if I was, I'm still not a robot.

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. 

Support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[fanfare]

Try using TAB key to move to the checkbox.

The software will track your mouse movements and reject you if it doesn't like them.

@Tidal_Wave_One 

[Tidal_Wave_One]

Didn't work... still not working as of this morning. Intuit gave me some things to try via Facebook support but this is ridiculous.

[IsabellaG]

Have you been successful at activating your TurboTax program yet? If not, can you tell us what things you have tried so far? What did the Facebook support group suggest? @Tidal_Wave_One 

[Tidal_Wave_One · Accepted solution]

Yes, I finally got TurboTax for Windows activated. It may have been my adblocker, pfBlockerNG, or they fixed the backend problem.

I'm still not happy my time was wasted. An adblocker shouldn't interfere with a robot check (it never has before), and I don't recall ever having this issue before and I've used TurboTax for years. Furthermore, the program did not provide helpful error messages about the problem. In fact, it provided the opposite.