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New Member

Can's save

I have purchased and downloaded TurboTax 2019 Deluxe back on December 19th. I could not get it to save my tax file or save to pdf. Today I uninstalled and installed again. Same problem.


"file not found" is the error message for the exit and save.


"Hm, we do not know what went wrong" is the message when trying to save to pdf.


What do I do?


Thank you,



3 Replies
Level 15

Can's save

Try this -

Close the TurboTax program

Right click on the TurboTax desktop icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as administrator

Click on Apply and OK

Start the TurboTax program and see if the problem still exists.

Returning Member

Can's save

How I do it in a Mac

Intuit Alumni

Can's save

@e_fenix Please see the following TurboTax FAQ for instructions with saving your return to your MAC:

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