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Can other people in the community input their deductions on charity? Every time I try it says there is a snag and to try again in a few minutes, how do I do this?

I can enter the Charity name, but when I try to enter the Money amount it gives me an error that says a snag has happened and to try again in a few minutes. I have tried for weeks .. multiple times. Same thing happens with deduction on car fees?? HELP..I need to add my deductions too!!!
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1 Reply
CatinaT1
Employee Tax Expert

Can other people in the community input their deductions on charity? Every time I try it says there is a snag and to try again in a few minutes, how do I do this?

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

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