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dharrald
New Member

Can not leave form mode after updating TT2020 and now it will not let me leave form mode stuck on federal information sheet showing a 25300 error. No info on website

 
3 Replies
KatrinaLO
Intuit Alumni

Can not leave form mode after updating TT2020 and now it will not let me leave form mode stuck on federal information sheet showing a 25300 error. No info on website

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.  

Clear Cache:  https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135  

Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Also, try refreshing your browser and even try using a different browser if the issue persists. If none of these resolve the issue, please contact Customer Support for further assistance.

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LEWenger
New Member

Can not leave form mode after updating TT2020 and now it will not let me leave form mode stuck on federal information sheet showing a 25300 error. No info on website

I have tried the suggested: clear browsing history and clear cookies ... neither worked.

I am using Windows 10 and the Edge browser.

Also I find that a separate, initial TT 2020 file DOES OPEN, but my most complete and recent file consistently shows the 25300 error code and is unresponsive.

ChondelLO
Intuit Alumni

Can not leave form mode after updating TT2020 and now it will not let me leave form mode stuck on federal information sheet showing a 25300 error. No info on website

For possible causes and troubleshooting steps for error code 25300 please click the link below.

 

Error 25300

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