Can not connect to internet... still

[rad2666]

Looks like this is a problem this year from earlier chats. Some reported being able to get in but after disabling firewalls and trying to put https://*.intuit.com as a trusted site this will still not connect to the interenet.

Any other tricks? Is the service going to be fixed anytime soon TT? 

[DianeW777]

Possibly.  Try the following to remove debris in the background if you are using TurboTax Online/Mobile.

In this situation, first please try clearing the cookies and cache.   It handles many issues that seem nonsensical on a regular basis with online activity. 

• First, close your TurboTax return.

Watch to be sure you are selecting 'all time' as example.  Do not use selections like 'last hour' for those browsers that give  you options.

• How to clear your cache

Once this is complete try again.