Can I still use Microsoft Xp for 2016?

[DallasM · Accepted solution]

TurboTax 2016 will not work on Windows XP.  Microsoft stopped supporting Windows XP on April 8th, 2014.  Two years ago was the last year TurboTax was able to run on Windows XP, but we required users to password protect their .Tax files. 

You will need to at least have Windows Vista, Service Pack 2 or higher through Windows 10 to install the program.  However, you can use TurboTax Online on Windows XP.

I am sorry for the unfortunate news, but I hope it guides you in a positive direction. Best of luck!

[jamesgruber]

Do I have to pay again for the Online Version?

[jamesgruber]

Do I have to pay for the Online Version even though I already paid for the CD?

[jamesgruber]

Answer my last question.

[DallasM]

You shouldn't have to! It appears that you have already paid this year for TurboTax "Home & Business"-AKA "Self-Employed." That being said, since you are a paying customer of TurboTax, I can provide you with the information on how to get a-hold of one of our Customer Service Representatives that will be able to get you in contact with "Product Support," who can push you a download for free upon verifying some information about the purchase of your CD. I will have the information on how to contact us provided for you in the answer space below.

[DallasM]

"How do I contact you?"

If you're using TurboTax Online:

1. Start by signing in to your account (if you aren't already). Why do I need to sign in?
2. Click Contact in the upper-right corner of your screen.
3. Ask your question, and then:
   • Post it to our community of experts; or
   • Talk one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Federal Free Edition).

If you're using the TurboTax CD/Download software or can't sign into your account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.

Upon clicking on the link for the TurboTax CD/Download software, and typing in your question, you will be provided a number to call.

I hope this information guides you in a positive direction. Best of luck!