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tatyyta
New Member

Can i not use the expert

 
1 Reply
SForrestLO
Intuit Alumni

Can i not use the expert

If you started in TurboTax Live, you can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs. Clear your return and start over If you started in a different TurboTax product but added TurboTax Live, you can remove TurboTax Live as long as you haven't used the Tax Expert feature.

 

Here's what to do:

1. With your tax return open, select File (if you don’t see this, select the menu or 3-line icon).

2. Proceed through the screens until you reach the Just a few steps left... screen, then select Start or Revisit next to Step 1, Review Your Order. 

3. On the Your order summary screen, select Remove TurboTax Live.

 

If you don't see Remove or already used the Tax Expert feature You can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs. Keep in Mind: If you want to receive help from a tax expert, you’ll need to use TurboTax Live.

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